These Terms and Conditions govern your relationship with The Big Dream Factory Corp. trading as Pasta Nostra (“Pasta Nostra”, “we”, “our” or “us”). Registered company NUMBER

This website is operated by Pasta Nostra. Throughout the site, the terms “we”, “us” and “our” refer to Pasta Nostra. Pasta Nostra offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (NOT including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



To order from Pasta Nostra, you are not required to register with us and create an account. We offer a guest checkout route. If you use the guest checkout route you will have to provide us with certain details to be able to complete your order. These include, but are not limited to: your email, your billing and/or delivery address and your payment details.

If you decide to register and create an account with us, this will not be a credit account; payment will be required as part of the checkout process.

You must ensure that the details provided by you on registration or at any time are correct and complete.

The personal and payment details you give to us are governed by our privacy policy.

Your use of our site is governed by our User Conditions. Please take the time to read these, as they include important terms that apply to you.

When you register to use the website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately by accessing your account through the Website.

If Pasta Nostra has reason to believe that there is likely to be a breach of security or misuse of the Pasta Nostra website, we may require you to change your password or we may suspend or cancel your account.

Our use of cookies means that you will remain logged in to your account unless you specifically log out of your account. This facility is provided for your convenience so that items remain in your shopping basket even if you close your browser. If you do not specifically log out of your account, you remain liable for all activities and orders that are submitted to your account. You should therefore only remain logged in to your account if you are sure that it will not be misused by anybody else. We do not advise remaining logged in after you have completed your browsing session if you use a shared computer.

You may submit orders for Products by using our online ordering facility on the Website. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

Each Product for which you click ‘Add to basket’ is added to a Shopping Basket facility. You are given the opportunity to review and amend the contents of the Shopping Basket, including removing items added to the Shopping Basket and amending quantities for each item in the Shopping Basket.

No order is accepted from you until our website displays an order confirmation message. This message is displayed after you have completed the payment section of the checkout.

Your payment of an order amounts to an offer to enter a Contract to buy the Products from us; you cannot then withdraw or cancel your order except as subject to the clause outlined below.

If you place an order by telephone, your order will be accepted/rejected verbally. A contract for our sale of Products to you arises on our acceptance of your order.

All orders will also be confirmed by email.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we will contact you. We bear no liability for unavailability of Products.

All Products offered by us are subject to seasonal changes in supply levels and supply prices.

Some of our Products are priced by weight and hand prepared once we accept an order. Where this is the case, we will endeavour to provide the Product as close to the ordered weight as possible. Because these Products are hand prepared, the weight you receive may vary from the weight displayed on the Website at the time of the completion of your purchase. If the weight of the Product delivered to you exceeds the displayed weight, we will not charge you more for the additional weight. If the weight of the delivered Product is significantly below the displayed weight, we will, at our discretion, provide you with a refund that is at least the value of the price difference between the paid for weight and the actual weight. Where a product falls under this category of hand prepared products, we will prominently display relevant information on the Product page.

We will fulfil an order to you unless we receive from you a cancellation of your entire order that we are able to meet. You remain responsible for ensuring that any such cancellation is not only transmitted by you, but also received by us. We reserve the right to deliver and charge in full for any order where we cannot meet the cancellation request. Any payments you have made for orders that have been properly cancelled will be re-credited to you.

We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.

All prices for Products are inclusive of any applicable tax at the applicable current rate chargeable in the USA.

The prices of our Products do not include delivery fees. Our delivery fees are as quoted on our website. Delivery fees will be added automatically, where applicable, in the Shopping Basket page depending both on the value of the items in your basket and the delivery details entered by you.

Images of the Products on our site are for illustrative purposes only, although we have made every effort to display the products accurately. Your Products may vary slightly from those images.

The packaging of the Products may vary slightly from that shown on images on our site.



We will fulfil your order based on the fulfilment service you select on the Shopping Basket page. We will deliver your order to the delivery address you confirm on the Checkout pages.

We reserve the right not to deliver to all locations and we will tell you via our zip code checker in the Shopping Basket page whether we deliver to your area.

It is your responsibility to enter a valid and accurate zip code into our postal address checker before you click ‘Proceed to Checkout’ on the Shopping Basket page.

Pasta Nostra reserves the right to charge a delivery fee for orders. This fee can vary depending on the value of the Shopping Basket, delivery location or delivery method, and the weight of the basket items. We will always inform you what delivery fee applies to the current items in your Shopping Basket on the Shopping Basket page. Any delivery fees will also be displayed as a line item on your order email confirmation and on the paper payment receipt you receive with your order.

Unfortunately, we do not deliver to addresses outside the USA.

You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that a delivery is stolen from your doorstep or damaged while our delivery person is there, we do not accept liability, and will offer compensation at our discretion.

We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

We must receive any changes to your delivery details as soon as possible in order for us to try and meet those change requests. You remain responsible for ensuring that any such change is not only transmitted by you, but also received by us.

We endeavour to keep your delivery day the same, but we reserve the right to change it and will tell you if we do so.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

You will receive an email from Pasta Nostra notifying you that the parcel has been handed over to our courier. Delivery will occur 1-2 business days following Pasta Nostra handing the parcel over to our courier.

We deliver using a courier service. We will endeavour to pack products as carefully as possible to ensure no damage or breakage to both packaging and the interior product.



Pasta Nostra may suspend or cancel any accepted order or your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions. If we do so, you must stop using Pasta Nostra’s services.

You can cancel your registration with us at any time by informing us in writing. If you do so, we will delete your account. You may, however, choose to continue using Pasta Nostra’s services following this cancellation.

In the case of non-perishable Products only, our customers who are consumers (not including wholesale) have the right to cancel the order and contract for those Products at any time until the expiry of the 7th working day after the date of delivery. This can be done by notifying us by telephone, email or post. Working days means that Saturdays, Sundays or public holidays are not included in this period.

We will arrange with you to collect or have you return any such non-perishable goods; we will credit your payment card with the price (if any) that you have paid for such Products less our reasonable costs in collecting the goods. In the case of perishable Products you do not have the right to cancel the order or contract as per the deadlines.

The suspension or cancellation of your registration shall not affect your and/or our rights or liabilities accrued to the date of suspension or cancellation or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.

We will refund you for incorrect Products or Products that we have not delivered in accordance with these Terms and Conditions.

You must inspect the Products at delivery. You must notify us as soon as possible after delivery if you find any defects, by calling us or emailing us. We will replace or refund you for defective Products. Otherwise our liability is limited.



Pasta Nostra may offer you discount codes as part of promotions, a response to customer complaint, in lieu of a monetary refund for certain products or for any other reason.

Discount codes are not cheque guarantees, credit or charge cards.

The discount codes cannot be redeemed via telephone or mail order.

You may use the discount codes to make purchases on the Pasta Nostra website.

When you use discount codes on the Pasta Nostra website, the value of your code will be deducted from the total amount of your shopping basket.

You redeem the value of your Pasta Nostra voucher by entering your unique voucher code on the checkout pages.

Discount codes cannot be used to pay for any applicable delivery fees unless the discount specifically covers delivery fees. You will have to pay separately for any applicable delivery fees if the discount code does not cover delivery fees.

Discount codes can only be used once up to a maximum of the full value of the discount code.

Only one discount code can be used for any single purchase.

If the full value of the discount code is not used as part of a single purchase, the remaining value is forfeited by you.

Discount codes cannot be redeemed or exchanged for cash.

Discount codes may carry an expiry date. If the discount code is not used within the expiry period, the discount code will automatically expire at the end of that period.

All refunds of goods or services purchased with discount codes will be made in accordance with Pasta Nostra’s Refund Policy. This does not affect your statutory rights.

From time to time, Pasta Nostra may put products on sale and sell them to you at a discount. The product page will clearly indicate that an item is on sale.

Pasta Nostra may put products on sale either as part of a general offer or as part of a reduction when items are nearing their use by date.

Pasta Nostra may, from time to time, giveaway products or paraphernalia as part of sales promotions or competitions. Such items will be eligible to be given away as long as they are advertised on our site, irrespective of where else they have been advertised.

Pasta Nostra reserves the right to refuse the giveaway of such items based on one or more of the following: insufficient stocks, delivery area, method of fulfilment chosen by customer and cost of shipping such items to customers. Where items are given away to customers, it will always be one item per customer for the duration of that promotion. Pasta Nostra also reserves the right to replace a giveaway item with another item due to: insufficient stocks, delivery area, method of fulfilment chosen by customer and cost of shipping such items to customers. Where the giveaway is tied to a specific order value, that value will always be after any discounts have been applied and will exclude any applicable delivery charges.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Individuals that prepare all fresh food listed on our Website may come into contact with wheat, gluten, corn, celery, celeriac, soya, sulphur dioxide, sulphites, milk, seafood (both fish and crustaceans), eggs, fruit, legumes, mustard, sesame seeds and nuts.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We aim to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free.

If a fault occurs, please report it to us via email and we will correct the fault as soon as we reasonably can.

Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can.

In the event that our Website is unavailable, our usual order and cancellation deadlines apply.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.



We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



We advertise average weights for certain products. Prices for these products are not listed per kilogram. The prices listed for these products are the final prices for the product.

If you order a product that has, for example, an average weight of 2kg advertised, you might get slightly more or slightly less. We will never charge you extra where we deliver a product and the weight is above the advertised average. We will not normally offer a credit or refund where we deliver a product and the weight is below the advertised average. If you get a large discrepancy in weight with a particular product, let us know and we will work with you to find an acceptable resolution.

All prices listed on collection pages include tax.

In order to see our wholesale prices and place orders online you must have an activated wholesale account.

We will activate a wholesale account for you after collecting some basic details about you via email or via a phone call.

A valid email address, company address and telephone number are required to activate a wholesale account.

Our wholesale service is an online service that allows you to submit your order to us. You will then be billed once the products have been delivered.

Our wholesale terms and conditions incorporate all terms and conditions on this page.



Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, and personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Your submission of personal information through the online store is governed by our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pasta Nostra, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

We warrant that the products will be of satisfactory quality and, therefore, if the Products, which you purchase from us, are faulty or defective you should notify us in accordance with the guidelines set out in these terms and conditions.

We will examine the Products and, if the Products are faulty or defective we will replace the faulty or defective Products or refund the price of the faulty or defective Products.

This does not apply to faults or defects, which have been caused by your misuse and/or neglect of the Products or by accidents caused while the Products are in your possession.

Our entire liability in connection with the contract for the supply and purchase of Products will not exceed the purchase price of the Products in question.

Nothing in these Terms and Conditions means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.



You agree to indemnify, defend and hold harmless Pasta Nostra and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the law.



You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us via email.


Last update to these Terms and Conditions: 12-09-17